Privacy Policy

Last Updated: November 25, 2024

Maestro Growth AI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website maestrogrowthai.com and use our AI-powered services.

Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.

1

Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account or consultation
  • Fill out contact forms or request information
  • Subscribe to newsletters or marketing communications
  • Use our AI voice agents or chatbot services

This may include: name, email address, phone number, business name, job title, billing information, and any other information you choose to provide.

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

  • IP address and device identifiers
  • Browser type and version
  • Operating system
  • Pages visited, time spent, and navigation patterns
  • Referring website addresses

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. You can control cookie preferences through your browser settings.

1.4 AI Service Data

When you use our AI-powered services, we may collect call recordings, chat transcripts, interaction data, and business information necessary to train and improve our AI systems for your specific use case.

2

How We Use Your Information

We use the collected information for the following purposes:

  • Provide, operate, and maintain our AI services
  • Process transactions and send related information
  • Improve, personalize, and expand our services
  • Communicate with you, including customer service and support
  • Send marketing and promotional communications (with your consent)
  • Train and improve AI models for your customized solutions
  • Monitor and analyze usage trends and effectiveness
  • Detect, prevent, and address technical issues or fraud
  • Comply with legal obligations and enforce our terms
3

How We Share Your Information

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, including hosting, AI/ML providers, payment processing, email delivery, and analytics.

Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to protect our rights, property, or safety.

With Your Consent

We may share your information for any other purpose with your explicit consent.

4

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Security Note: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

5

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Opt-Out: Opt-out of marketing communications
  • Data Portability: Receive a copy of your information in a portable format
  • Restriction: Request restriction of processing of your information

To exercise these rights, please contact us at [email protected]

6

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected, used, shared, or sold
  • Right to delete personal information held by us
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your CCPA rights
7

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information.

8

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

9

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: [email protected]

Phone: (469) 454-1002

Website: maestrogrowthai.com

Terms and Conditions

Last Updated: November 25, 2024

Welcome to Maestro Growth AI. These Terms and Conditions ("Terms") govern your access to and use of our website, services, and AI-powered solutions. By accessing or using our services, you agree to be bound by these Terms.

PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR SERVICES. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE OUR SERVICES.

1

Acceptance of Terms

By creating an account, accessing our website, or using any of our AI services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using our services on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

2

Services Description

Maestro Growth AI provides AI-powered business automation solutions, including but not limited to:

  • AI voice agents for phone call handling
  • AI chatbots for customer engagement
  • Business process automation tools
  • Custom AI integration services
  • Consulting and implementation support

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with or without notice.

3

AI SERVICE LIMITATIONS AND LIABILITY DISCLAIMER

IMPORTANT: PLEASE READ THIS SECTION CAREFULLY

3.1 Nature of AI Services

Maestro Growth AI is a technology vendor and systems integrator. We design, build, configure, and deploy AI systems using third-party AI technologies, platforms, and large language models (LLMs). We do not create, own, or control the underlying AI models or their behavior.

3.2 No Control Over AI Behavior

YOU ACKNOWLEDGE AND AGREE that artificial intelligence systems, by their nature, are probabilistic and may produce unexpected, inaccurate, inappropriate, or harmful outputs. We have NO CONTROL over how AI models interpret queries, generate responses, or make decisions. AI behavior is determined by:

  • The training data and algorithms of third-party AI providers
  • The probabilistic nature of machine learning models
  • User inputs and interaction patterns
  • Environmental factors and system states

3.3 No Warranties or Guarantees

WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING:

  • The accuracy, completeness, or reliability of AI-generated outputs
  • The appropriateness of AI responses for any particular purpose
  • The absence of errors, bugs, or harmful outputs
  • Consistent or predictable AI behavior
  • Compliance with any specific regulatory requirements
  • Revenue increases, cost savings, or business outcomes

3.4 Complete Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAESTRO GROWTH AI, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR:

  • Any direct, indirect, incidental, consequential, special, punitive, or exemplary damages
  • Loss of revenue, profits, business opportunities, or goodwill
  • Loss or corruption of data or information
  • Customer dissatisfaction or loss of customers
  • Reputational damage or brand harm
  • Legal claims, regulatory actions, or compliance violations
  • Incorrect, offensive, discriminatory, or harmful AI outputs
  • System failures, downtime, or unavailability
  • Third-party AI platform limitations or failures
  • Any damages arising from the use, misuse, or inability to use our AI services

3.5 Maximum Liability Cap

In no event shall our total aggregate liability to you for all claims arising out of or related to our services exceed the total amount paid by you to Maestro Growth AI in the twelve (12) months immediately preceding the claim, or $500 USD, whichever is less.

3.6 Your Responsibility and Acknowledgment

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT:

  • You are solely responsible for monitoring, reviewing, and validating all AI-generated outputs
  • You must implement your own quality control, oversight, and human review processes
  • You assume all risks associated with deploying AI systems in your business
  • You are responsible for ensuring compliance with all applicable laws and regulations
  • You will not hold Maestro Growth AI responsible for any consequences resulting from AI behavior
4

User Accounts and Responsibilities

When you create an account with us, you agree to:

  • Provide accurate, current, and complete information
  • Maintain the security of your account credentials
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized access or security breach
  • Not share your account with others or allow unauthorized access
5

Acceptable Use Policy

You agree NOT to use our services to:

  • Violate any applicable laws, regulations, or third-party rights
  • Transmit harmful, offensive, or inappropriate content
  • Engage in fraudulent, deceptive, or misleading practices
  • Interfere with or disrupt our services or servers
  • Reverse engineer, decompile, or attempt to extract source code
  • Use automated systems to access our services without permission
  • Resell or redistribute our services without authorization
  • Impersonate others or misrepresent your affiliation

Violation of this Acceptable Use Policy may result in immediate termination of your account and services.

6

Payment Terms and Billing

6.1 Pricing and Fees

Our services are provided on a fee basis as outlined on our pricing page. Pricing includes setup fees, monthly maintenance fees, and usage-based charges. All fees are in US Dollars unless otherwise specified.

6.2 Payment Authorization

By providing payment information, you authorize us to charge your payment method for all fees incurred. You agree to maintain valid payment information and to pay all charges on time.

6.3 Usage-Based Billing

Certain services are billed based on usage (AI call minutes, LLM usage, phone numbers). You are responsible for all usage charges incurred under your account, even if unauthorized.

6.4 Late Payments

Late payments may result in service suspension or termination. We reserve the right to charge interest on overdue amounts at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.

6.5 Refund Policy

Setup fees are generally non-refundable once work has begun. Monthly maintenance fees are non-refundable. Usage-based charges are non-refundable. Refunds, if any, are granted at our sole discretion.

6.6 Price Changes

We reserve the right to modify our pricing at any time. Price changes will be communicated with at least 30 days notice and will apply to billing periods beginning after the notice period.

7

Service Level and Availability

While we strive to provide reliable and continuous service, we do not guarantee uninterrupted or error-free operation. Our services are provided "AS IS" and "AS AVAILABLE" without any warranties of any kind.

Downtime: We may experience planned or unplanned downtime for maintenance, updates, or due to factors beyond our control (third-party AI platform issues, internet outages, etc.). We are not liable for any damages resulting from service unavailability.

8

Intellectual Property Rights

8.1 Our Intellectual Property

All content, features, functionality, software, code, designs, graphics, logos, and trademarks on our website and services are owned by Maestro Growth AI or our licensors and are protected by copyright, trademark, and other intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our services for your internal business purposes. This license does not include any right to resell, redistribute, or create derivative works.

8.3 Your Data

You retain ownership of any data, content, or information you provide to our services. By using our services, you grant us a worldwide, non-exclusive license to use, process, and analyze your data solely for the purpose of providing and improving our services.

9

Data Protection and Privacy

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our Privacy Policy.

You are responsible for ensuring that any data you provide to us complies with applicable data protection laws, including obtaining necessary consents from your customers or end users.

10

Termination and Suspension

10.1 Termination by You

You may terminate your account at any time by providing written notice to us. Termination does not relieve you of any payment obligations for services already provided or fees already incurred.

10.2 Termination by Us

We may suspend or terminate your access to our services immediately, without notice, for any reason including but not limited to: violation of these Terms, non-payment, fraudulent activity, or behavior that we deem harmful to our business or other users.

10.3 Effect of Termination

Upon termination, your right to use our services immediately ceases. We may delete your account and data. Sections of these Terms that by their nature should survive termination (including liability limitations, indemnification, and dispute resolution) will remain in effect.

11

Indemnification

You agree to indemnify, defend, and hold harmless Maestro Growth AI, its officers, directors, employees, agents, licensors, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use or misuse of our services
  • Your violation of these Terms or any applicable laws
  • Your violation of any third-party rights
  • Any content or data you provide to our services
  • Any consequences arising from AI-generated outputs deployed in your business
  • Claims by your customers, employees, or third parties related to our services
12

Dispute Resolution and Arbitration

12.1 Informal Dispute Resolution

Before filing a claim, you agree to contact us at [email protected] to attempt to resolve the dispute informally. We will attempt to resolve disputes within 60 days of receiving notice.

12.2 Binding Arbitration

If we cannot resolve disputes informally, any dispute arising out of or relating to these Terms or our services shall be resolved through binding arbitration in accordance with the American Arbitration Association (AAA) rules. The arbitration will be conducted in English and located in Texas, United States.

12.3 Class Action Waiver

You agree that any arbitration or legal proceeding shall be conducted on an individual basis only and not as a class action, consolidated action, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

12.4 Exceptions

Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights.

13

Governing Law

These Terms and any dispute arising out of or related to these Terms or our services shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

14

Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

If you do not agree to the modified Terms, you must stop using our services and terminate your account.

15

Miscellaneous Provisions

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Maestro Growth AI regarding our services and supersede all prior agreements.

Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

Assignment

You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign these Terms without restriction.

Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, or failures of third-party services or infrastructure.

No Agency

Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and Maestro Growth AI.

Questions About These Terms?

If you have any questions, concerns, or disputes regarding these Terms and Conditions, please contact us:

Email: [email protected]

Phone: (469) 454-1002

Website: maestrogrowthai.com

Contact Us

By using Maestro Growth AI's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, including all liability limitations and AI-specific disclaimers outlined herein.